Shipping Policy

1. Shipping Area

We provide delivery services exclusively within the United States.
Certain remote or hard-to-access locations may be excluded due to carrier limitations.
All orders are fulfilled through partner distribution facilities and are processed under the conditions applicable at the time the order is placed.

2. Shipping Costs

• All orders placed on our website include free shipping within the United States, with no minimum purchase requirement.

No additional shipping or handling fees will be charged.

3. Order Processing Time and Cutoff

After payment confirmation, orders are typically processed within 2–6 business days before shipment.

Processing Cutoff Date:

• Orders placed before 4:30 PM will be processed on the same business day.
  
• Orders placed after 4:30 PM will begin processing on the next business day.
  
• If an order is placed on a public holiday, processing will begin on the next business day.

4. Shipping Method and Estimated Delivery Time

We work with reliable shipping carriers to ensure secure delivery.
The estimated delivery time is 6–15 business days after shipment.
Delivery times may vary due to weather conditions, transportation volume, or other logistical factors.
If a significant delay occurs, customers are encouraged to contact customer support.

5. Applicable Taxes

All listed prices include applicable taxes in accordance with U.S. regulations.
The total amount shown at checkout represents the final payable amount.
No mandatory additional charges will be applied after purchase.

6. Order Tracking

Once the order has been handed over to the carrier, an email containing tracking information will be sent to the customer.
Customers may monitor the delivery status at any time using the provided tracking details.
For any tracking-related concerns, customer support remains available.

7. Delivery Responsibility and Issues

We remain responsible for the merchandise until it is delivered to the address provided by the customer.
In the event of loss, damage, or significant delivery delays, customers must notify us promptly so that an investigation can be conducted and an appropriate solution offered, such as a replacement or refund.
If delivery issues arise due to an incorrect, incomplete, or inaccessible address, or repeated unsuccessful delivery attempts, reshipping costs may be charged to the customer.

8. Customer Support

For questions related to shipping, tracking, cancellations, returns, or exchanges, please contact us using the information below:

Email: sysadmin@havenmyden.com
Phone: +65 (833) 67665
Address: 31 JURONG WEST STREET 41 #08-24, SINGAPORE 649412, SINGAPORE
Business Hours: Monday–Friday, 9:30 AM – 4:30 PM (excluding public holidays)