Contact Us

1. General Information

We place strong emphasis on clear, reliable, and accessible communication.
For any questions related to products, orders, shipping, returns, or other information regarding the website, customer support is available during business hours.

2. Order and Delivery Inquiries

For questions related to an existing order, shipment tracking, or delivery details, customers may contact us after receiving the order confirmation email.
To help us process inquiries efficiently, customers are encouraged to have their order number available.

3. Returns, Exchanges, and Cancellations

Customer support is available to assist with questions regarding returns, exchanges, or cancellation requests.
All requests are reviewed carefully in accordance with the conditions outlined in our official policies.

4. Product Guidance and Technical Information

For pre-purchase assistance—such as information about materials, dimensions, care instructions, or usage recommendations—our team is available to support customers in making informed decisions.
Our goal is to provide accurate and helpful information to support a confident purchase.

5. Feedback and Suggestions

Feedback and suggestions regarding products, services, or the overall shopping experience are welcome.
Such input helps us continuously improve service quality and the user experience on the website.

6. Inquiry Processing Time

Requests are handled in the order they are received.
We make reasonable efforts to respond promptly during business hours.
If an inquiry requires additional review, customers will be informed of the next steps and estimated response time.

7. Customer Support Contact

For all inquiries, please contact us using the information below:

Email: sysadmin@havenmyden.com
Phone: +65 (833) 67665
Address: 31 JURONG WEST STREET 41 #08-24, SINGAPORE 649412, SINGAPORE
Business Hours: Monday–Friday, 9:30 AM – 4:30 PM (excluding public holidays)