Customers may request a return within 45 days of receiving their order.
Direct exchanges are not available due to inventory management considerations. If a different item is desired, customers may complete a return and place a new order through the website.
Returns may be accepted under the following circumstances:
Returned items must be in their original condition, unused, complete, and, when possible, in their original undamaged packaging.
Items showing signs of use, wear, or damage not caused during transportation may be excluded from refund eligibility.
To initiate a return, customers must contact customer support and provide the following information:
After reviewing the request, customer support will provide return instructions via email.
A prepaid return shipping label is included inside the original package, allowing customers to return the item using the provided label.
Returned items must be securely packaged and sent back according to the instructions provided.
Customers may request order cancellation within 48 hours of order confirmation, provided the order has not yet been shipped or prepared for shipment.
If cancellation is approved, a full refund will be issued using the original payment method.
After the 48-hour window or once the order has been shipped, cancellation is generally no longer possible.
In such cases, customers may follow the return procedure after receiving the merchandise.
If the return is due to a shipping error, transportation damage, or a product defect, reasonable return shipping costs will be covered by us.
If the return is requested for personal reasons (such as a change of mind or dissatisfaction), return shipping costs may be the responsibility of the customer.
During return transit, responsibility for the item remains with the customer until it is received at our processing facility.
If a return shipment is lost or damaged during transit and the issue is not related to a shipping method provided by us, a refund may be denied.
After the returned item is received and inspected, refunds are typically processed within 2–6 business days.
Refunds are issued using the same payment method originally used for the purchase.
The actual time for funds to appear may vary depending on the payment provider or financial institution.
Refunds may be refused if returned items do not meet the stated return conditions regarding condition, completeness, or packaging.
For questions related to returns, cancellations, or refunds, please contact us using the information below:
Email: sysadmin@havenmyden.com
Phone: +65 (833) 67665
Address: 31 JURONG WEST STREET 41 #08-24, SINGAPORE 649412, SINGAPORE
Business Hours: Monday–Friday, 9:30 AM – 4:30 PM (excluding public holidays)
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