After-Sales Service Policy
1. Introduction and Purpose
This After-Sales Service Policy outlines the principles applied to post-purchase support provided through our website.
Our goal is to deliver reliable, transparent, and professional assistance to ensure a complete and satisfactory experience after an order is finalized.
All requests are handled clearly, systematically, and in accordance with our service commitments.
2. Scope of After-Sales Support
Our after-sales service covers requests that may arise after an order has been received.
This includes product usage assistance, delivery inquiries, return requests, exchange-related procedures, and general order-related information.
Each request is reviewed carefully and handled in accordance with our official policies.
3. Product-Related Assistance
If customers have questions regarding product handling, assembly, or care, our team is available to provide guidance.
We offer clear and practical information to help customers properly use furniture products and avoid misunderstandings.
Our objective is to support long-term, satisfactory product use while offering practical assistance when needed.
4. Assistance with Delivery Issues
If an issue occurs after shipment—such as delays, damaged packages, or other delivery-related incidents—we assist customers in resolving the matter.
Each case is reviewed thoroughly to identify the most appropriate solution.
We work closely with logistics partners to ensure timely and effective handling.
5. Returns and Exchanges
Customers may request a return within 45 days of receiving their order, subject to compliance with applicable return conditions.
Returned items must be unused, undamaged, complete, and, where possible, in their original packaging.
If a product is defective or non-conforming, a full or partial refund may be issued as appropriate.
For inventory management reasons, direct exchanges are not offered. If a different item is desired, customers must complete a return and place a new order through the website.
A prepaid return shipping label is included inside the package, allowing customers to return items using the provided label.
6. Communication and Processing Time
We place strong emphasis on clear and structured communication.
All requests are handled within a reasonable timeframe and generally in the order they are received.
We are committed to providing accurate, complete, and understandable information to ensure transparent follow-up and build customer trust.
7. Quality Assurance and Documentation
All after-sales service requests are systematically documented.
This approach ensures full traceability and supports continuous improvement of internal processes.
Recurring issues are reviewed regularly to optimize products, services, and available information.
8. Continuous Improvement
Our after-sales service processes are regularly evaluated and improved to meet evolving customer expectations.
Improvements focus on processing efficiency, response time optimization, and the quality of information provided.
We implement technical and organizational enhancements to ensure reliable after-sales support aligned with future needs.
9. After-Sales Service Contact
For any after-sales service inquiries, our team is available during business hours using the contact details below:
Email: sysadmin@havenmyden.com
Phone: +65 (833) 67665
Address: 31 JURONG WEST STREET 41 #08-24, SINGAPORE 649412, SINGAPORE
Business Hours: Monday–Friday, 9:30 AM – 4:30 PM (excluding public holidays)