Privacy Policy

1. Scope of Application

This Privacy Policy applies to all services provided through our website and explains how personal information is collected, used, stored, and protected in accordance with applicable United States privacy and data protection laws.
By accessing or using our website and services, users acknowledge that they have read and accepted this Privacy Policy.

2. Information We Collect

We collect only the information necessary for website functionality and order processing. This may include:

• Full name
• Billing and shipping address
• Email address
• Payment information, processed exclusively by certified third-party payment providers
• Order history and usage preferences

When users interact with our website, certain information may also be collected automatically through cookies or similar technologies in order to:

• Ensure proper technical operation of the website
• Improve navigation and user experience
• Analyze website traffic and performance
• Store session and preference settings

Users may manage or disable cookies at any time through their browser settings. Please note that disabling certain cookies may affect website functionality.

3. Use and Sharing of Information

Personal information is used solely for legitimate and clearly defined purposes, including:

• Processing and fulfilling orders
• Communicating with users regarding confirmations, support, and shipping updates
• Improving website functionality and user experience
• Complying with legal and regulatory obligations

Personal data may be shared with third parties only when strictly necessary, such as:

• Secure payment service providers
• Logistics and shipping partners
• Technical service providers responsible for website hosting and maintenance

All partners are contractually required to maintain confidentiality and protect personal data.
We do not sell, rent, or use personal information for purposes beyond those described in this policy.

4. Data Retention and Cookies

Personal information is retained only for as long as necessary to:

• Manage orders and customer relationships
• Comply with legal, accounting, or regulatory requirements
• Resolve disputes or enforce agreements

Appropriate technical and organizational measures are implemented to prevent unauthorized access, loss, or misuse of personal data.

Regarding cookies, users may:

• Accept or decline cookies
• Modify cookie preferences at any time
• Withdraw consent where applicable

Disabling certain cookies may limit access to specific website features.

5. User Rights

In accordance with applicable United States privacy laws, users may have the right to:

• Request access to personal information held about them
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, subject to legal obligations
• Request restriction of certain data processing activities
• Object to processing based on legitimate interests, where applicable

Requests related to these rights may be submitted to customer support. We will respond within the timeframes required by law.

6. Legal Basis and Compliance

Personal data is processed based on one or more of the following legal grounds:

• Performance of a contract or pre-contractual measures
• User consent, where applicable
• Compliance with legal obligations
• Legitimate interests, such as website security, fraud prevention, and service improvement

We are committed to handling personal information in a lawful, fair, and transparent manner consistent with applicable U.S. privacy requirements.

7. Contact Information

For questions regarding this Privacy Policy or to exercise privacy-related rights, please contact us using the details below:

Email: sysadmin@havenmyden.com
Phone: +65 (833) 67665
Address: 31 JURONG WEST STREET 41 #08-24, SINGAPORE 649412, SINGAPORE
Business Hours: Monday–Friday, 9:30 AM – 4:30 PM (excluding public holidays)