Order Cancellation Policy

1. Cancellation Conditions

• Customers may request order cancellation within 48 hours of purchase confirmation, provided that the order has not yet been shipped or prepared for shipment.
• Once the 48-hour cancellation window has passed, or if the order has already been handed over to the carrier, cancellation is generally no longer possible.
• In such cases, customers are advised to wait until the order is delivered and then follow the return procedure outlined on our website, which includes return, exchange, and refund guidelines.

This policy helps ensure efficient inventory management and supports compliance with applicable consumer protection regulations.

2. Cancellation Request Procedure

To request an order cancellation, customers must contact customer support and provide the following information:

• Order number
• Email address used to place the order
• Payment method or valid proof of transaction

After receiving the request, we will review the current status of the order and inform the customer of the outcome.
If cancellation is approved, a written confirmation will be sent via email.

3. Refund Processing

If the cancellation request is approved, the refund will typically be processed within 2–6 business days after confirmation.
Refunds are issued using the same payment method originally used for the order.
The actual time for funds to appear in the customer’s account may vary depending on the payment provider or financial institution.
Customers will receive an email notification once the refund has been completed.

4. Additional Provisions

If customers have questions regarding order status or an ongoing cancellation request, they may contact customer support during business hours.
All requests are handled promptly and in accordance with our service hours.
We are committed to providing transparent, efficient, and consumer-compliant order management.

5. Customer Support

For any questions related to order cancellations, please contact us using the information below:

Email: sysadmin@havenmyden.com
Phone: +65 (833) 67665
Address: 31 JURONG WEST STREET 41 #08-24, SINGAPORE 649412, SINGAPORE
Business Hours: Monday–Friday, 9:30 AM – 4:30 PM (excluding public holidays)