Payment Methods Policy

1. Payment Options

We offer multiple secure payment methods to facilitate purchases on our website.
The following payment methods are available:

• Visa
• MasterCard
• American Express
• Diners Club
• JCB

All transactions are processed in U.S. dollars (USD).
Payment is required at the time the order is placed.

2. Secure Payment

Protecting payment information is a key priority.
All payment transactions on the website are secured using industry-standard encryption technologies, such as SSL (Secure Socket Layer), to help ensure the confidentiality and integrity of transmitted data.

Payments are processed through certified payment service providers that comply with recognized security standards, including PCI-DSS.
Payment card details are not permanently stored on our servers and are not shared with unauthorized third parties.
All payment processing is handled exclusively by authorized and secure payment providers.

3. Payment Process

During checkout, customers select one of the available payment methods.
Once payment is successfully authorized, a confirmation email is automatically sent to the email address provided at checkout.
The order is then recorded and prepared for processing and shipment.

If a payment attempt fails or is declined, customers may retry the transaction.
If issues persist, customers are encouraged to contact customer support for assistance.

4. Authorization and Verification

For security purposes, certain transactions may require additional verification by the card issuer or financial institution.
We reserve the right to decline or cancel any transaction that appears unauthorized, fraudulent, or incorrect.

If a transaction is declined by the issuing bank, no charge will be applied.
An order is considered confirmed only after full payment authorization has been received.

5. Confidentiality and Protection of Payment Information

Payment information is handled in accordance with applicable United States data protection and privacy requirements.
We do not retain full payment card details; only the information necessary to complete the transaction is processed, on a temporary and encrypted basis.

Payment-related information is shared only with service providers directly involved in processing the payment, and solely to the extent required to complete the transaction.

6. Customer Support – Payments

For questions related to payments, declined transactions, or payment security, please contact us using the information below:

Email: sysadmin@havenmyden.com
Phone: +65 (833) 67665
Address: 31 JURONG WEST STREET 41 #08-24, SINGAPORE 649412, SINGAPORE
Business Hours: Monday–Friday, 9:30 AM – 4:30 PM (excluding public holidays)